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FAQ

 

What is The Forex Store.com?

The Forex Store is a marketplace for Forex related digital products.

How can I pay for the products?

You can pay by all major credit or debit cards and also with Paypal. It is safe and secure.

I ordered a product. When and how will I get it?

You can download all your current and past orders from ‘My Account’/’View Order’ menu with clicking on the order number! 99.5% of the webstore products are delivered automatically to your user account. You can download your orders from there anytime. The remaining .05% webstore products are delivered within 24hrs to your email address. Please make sure that you typed in your correct and working email address to the delivery field during the checkout. Please keep in mind that all products  are digital products on this website.

I haven’t received my order, what can I do?

You can download all your current and past orders from ‘My Account’/’View Order’ menu with clicking on the order number! If you totally can’t find your download link(s), kindly contact admin via the contact form and we will check on your order. Please don’t send us multiple emails, we answer all emails in 24hrs.

Are these products original and working?

Yes, all products are original and working as the developers designed them to work. We are not responsible for the performance or claims of the developers of these systems and we don’t provide money back guarantee with these products. Please do your due diligence so you know what you are purchasing, there are dozens of good forums and review sites on the internet that you can get unbiased info from. Also as some of the products were created to run on old MT4 versions only (v594 or below), while others will run on the new MT4 versions (v600 or above), it is your responsibility to choose the right system for your MT4 version. We are not responsible if you haven’t made your background check on the product and purchased something that is not compatible with your platform. Again: please do your due diligence so you know what you are purchasing, there are dozens of good forums and review sites on the internet that you can get unbiased info from.

Will you help me in using the software?

You will get the software with it’s user manual. It should contain all necessary information on how to install and use it. As we are not the developers of these products, we can’t offer additional support service on how to use the software. The user manual must contain all necessary information.

I am looking for a system/EA/course but can’t find it on your website.

Please send us a request via the contact form and we will try to get you the item for a low price.

I received a RAR/ZIP file. How can I open it?

You can open the RAR/ZIP files with the free WinRAR software.

I received a video course. Which media player is the recommended one to use?

We recommend to use the free VLC Player, it is the best.

I ordered a big file/course and received several download links. Is it free to download from these websites?

Yes, you can download the files for free, just simply choose the free download option on the webpage.

When I download the files, the download speed is slow and it disrupts in the middle. What can I do?

We’d recommend you to find a more reliable internet source if you’re having problems with your internet connection.

I have a custom question, can I contact you?

Please feel free to contact us via our contact form. We will answer your question asap.


 

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